Privacy Policy

1. Introduction & Data Controller

Focus Layer Core Pty Ltd (“Focus Layer Core,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy outlines how we collect, hold, use, disclose, and protect personal information obtained through our website focuslayercore.click, our laboratory sessions at 27 River Road, Cowwarr VIC 3858, and our on-site engineering consultations.

2. Information We Collect

We only collect personal information that is reasonably necessary for our educational programs, safety compliance, and consulting engagements:

• Contact Information: Full name, business name, postal address, email address, and telephone number when you submit an inquiry or register for a workshop.
• Technical & Facility Data: Details regarding your facility switchboard capacity, solar generation history, or hardware models provided for customized audit preparations.
• Billing & Payment Records: Tax invoices, payment confirmation records, and billing contact details for accounting compliance. We do not store raw credit card numbers on our web servers.
• Anonymous Telemetry: Anonymized server access logs, browser user-agent strings, and page request counts used strictly for site performance monitoring and security defense.

3. How We Use Your Information

We use collected personal information solely for legitimate operational purposes:

• To process workshop registrations, allocate bench seats, and deliver practical training.
• To prepare customized electrical audit reports, thermal calculations, and feasibility documentation.
• To respond directly to inquiries submitted via our contact forms or telephone.
• To issue formal tax invoices and meet Australian statutory financial record-keeping obligations.
• To notify registered attendees of urgent scheduling changes or safety advisories.

4. Disclosure of Personal Information

We respect your confidentiality. We do not sell, rent, or trade your personal information to third-party advertisers or data brokers. Information may only be disclosed in the following limited circumstances:

• To subcontracted accredited professionals (e.g. licensed electrical inspectors) assisting on a specific on-site audit with your prior agreement.
• To Australian law enforcement, regulatory bodies, or emergency services where required by law or to prevent imminent physical harm.
• To professional advisers such as certified accountants and legal counsel acting under professional obligations of confidentiality.

5. Data Retention & Security

We implement industry-standard physical, electronic, and managerial safeguards to protect personal data from misuse, interference, loss, unauthorized access, or disclosure. Workshop registration records and tax invoices are retained for seven (7) years in compliance with Australian Taxation Office (ATO) statutory requirements, after which they are securely archived or destroyed.

6. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles (APPs), you have the right to:

• Request access to the personal information we hold about you.
• Request the correction of inaccurate, out-of-date, or incomplete records.
• Request deletion of your non-statutory personal data from our operational systems.
• Lodge a complaint regarding how your personal information has been handled.

7. Privacy Contact & Complaints

To exercise your privacy rights or discuss any data protection concerns, please contact our Privacy Officer:

Privacy Officer • Focus Layer Core Pty Ltd
27 River Road, Cowwarr VIC 3858
Email: hello@focuslayercore.click
Phone: 0437 216 905

If you are unsatisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.